Carlisle Mencap rated GOOD!
FOLLOWING inspections in September and last month by their inspectors, the Care Quality Commission has given Carlisle Mencap a GOOD rating.
Below is is how the CQC rated Carlisle Mencap overall, and on specific areas:
Overall rating for this service: Good
Is the service safe? Good
Is the service effective? Good
Is the service caring? Good
Is the service responsive? Good
Is the service well-led? Good
And below is a section of the report highlighting the fine work that Carlisle Mencap does and comenting about the quality of services and support:
"Systems were in place to protect people from the risk of abuse and staff understood their responsibilities in relation to safeguarding and whistle blowing procedures. Relatives confirmed they thought people were safe and well cared for. There were enough staff deployed to meet the needs of people and safe recruitment procedures were in place. Some people were involved in the recruitment process of new staff. Staff received training appropriate to the needs of people and were well supported in their job roles. Staff received supervision and appraisals in line with the providers policy and staff told us they enjoyed their work. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service ensured people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People were treated with dignity and respect. Staff were knowledgeable in the actions to take to maintain the privacy and dignity of people and described the actions they took to uphold this especially during personal care support. Opportunities were available for people to be involved in a wide range of meaningful activities that were appropriate to them. People were encouraged to maintain contact and relationships with people important to them."